Terms and Conditions

This document contains the terms and conditions outlined by Jupiter. By purchasing from Jupiter, you agree to be bound by the terms and conditions set forth in this document. Jupiter reserves the right to modify this document, at any time, without prior notice, in Jupiter sole discretion.

These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s) unless agreed to, in writing, by Customer and Jupiter.

Minimum Contract

Jupiter requires a minimum one month to twelve months commitment on all colocation, dedicated server, rack solutions and bandwidth service(s) purchased by Customer. This document is binding for one month to twelve months from the date these terms become effective and will automatically renew after contract period unless otherwise arranged by Jupiter and Customer.


Jupiter, and its employees, agents, or representatives will not at any time or in any manner, either directly or indirectly, use to the personal benefit of Jupiter, or divulge, disclose, or communicate in any manner, any information that is proprietary to Customer. This provision will continue to be effective after the termination of this Contract.

Entire Agreement

This Contract contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter of this Contract. This Contract supersedes any prior written or oral agreements between the parties.

Governing Law

This Contract shall be construed in accordance with the laws of the Republic of Indonesia.

Payment Terms

Unless otherwise agreed, payment must be received for service(s) ordered by Customer prior to acceptance of terms of service.

Payment must be received within 5 days of date marked on invoice. Payment can be submitted to Jupiter via cash deposit, Internet banking or another prearranged payment method. Jupiter reserves the right to take any necessary action such as suspending service to customer if payment has not been made or arranged by customer for more than 15 days from the date marked on invoice.

Prepay discounts do not apply unless otherwise agreed between Customer and Jupiter.


Jupiter reserves the right to withhold all equipment if Customer is in breach of the Payment clause, outlined above, until payment has been received. If contract terminates during breach of Payment clause, Customer is liable to Rp. 75.000,- per day storage fee, for each day payment is overdue. Jupiter does not responsible for any equipment stored in Jupiter for more than 30 days from the termination date.


Customer shall give written notification to terminate the service minimal 1 (one) month before the termination date, if notification has not been made the Customer shall be fully paid all the Billing Statement.

Shipment of Equipment

Customer is responsible for all charges applicable to the shipping, handling, and insurance of parcels. Jupiter is in no way responsible for damage or loss of equipment by carrier or any charges applicable to the proceeding.

Refund Policy

All refunds must be requested within the first 30 days of service. Refunds do not apply to installation or maintenance fees.

Limitation of Liability

In no event shall Jupiter be liable for any loss of use, revenues, hardware failure, anticipatory profit, indirect or consequential damages, or customer error connected to the operations or inability to use hardware. Jupiter makes no representations or warranties; whether implied or expressed, with the only exceptions applying to 99{9874e6a48d577863ae0ecc9b6c65950e48a7817a651201be621168bf1a18b417} Up-Time Guarantee.

Jupiter 99{9874e6a48d577863ae0ecc9b6c65950e48a7817a651201be621168bf1a18b417} up-time guarantee applies only the power and bandwidth. Jupiter will not consider outages relating to Customer error, improper shutdowns, reboot time, Denial of Service (DDOS), or any other circumstance outside of the direct control of the Jupiter staff.


Neither party may assign or transfer this Contract without the prior written consent of the non-assigning party, which approval shall not be unreasonably withheld.



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